Privacy Policy
Introduction
Detect Metals (“we”, “us”, “our”) is a B2B supplier of industrial metal materials. This Privacy Policy describes how we collect, store, use, process and protect personal information obtained through our official website detect‑metals.com, email communication, contact forms and business cooperation.
This policy applies only to our website and business‑related communications. Our website is intended for business visitors, corporate buyers and industry partners, not for private consumer‑oriented use. By accessing and using this website, you acknowledge you have read and accept the terms of this Privacy Policy.
1. Information We Collect
1.1 Information you submit actively (via contact form, email, inquiry)
When you send us an inquiry, request quotation or contact our sales team, we may collect: ‑ Your full name, job title ‑ Company name ‑ Email address, phone number ‑ Business requirements, project‑related notes you voluntarily provide
We do not request sensitive personal data such as ID numbers, payment card information through website forms. Payment‑related data is handled separately under sales contracts.
1.2 Automatically‑collected technical data
When visitors browse our site, server logs automatically record non‑confidential technical information: ‑ IP address, browser type & version ‑ Device information, access time stamp ‑ Pages visited, click path, visiting duration
These data help us analyse website performance, debug technical issues and improve user experience.
2. How We Use Your Information
We process your business‑related information only for legitimate business purposes: ‑ Respond to your inquiries, provide quotations and product information for metal materials ‑ Carry out pre‑sales communication, order follow‑up and after‑sales support under business contracts ‑ Optimize website function, analyse visitor behaviour via analytics tools ‑ Send business‑relevant updates about product ranges or service adjustments (you may opt‑out any time) ‑ Comply with legal requirements, tax and audit obligations.
We will NOT sell, rent or trade your personal data to unrelated third‑party marketing agencies for commercial resale.
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking tools. ‑ Necessary cookies: Required for normal website navigation and page function, cannot be switched off. ‑ Analytics cookies (Google Analytics): Collect anonymous visiting statistics for website improvement. ‑ Marketing cookies: Used for retargeting and advertisement display upon visitor consent.
You can modify cookie preferences through your browser settings, reject non‑essential cookies. Disabling cookies may affect partial browsing experience.
4. Third‑Party Service Providers
We may share limited necessary data with trusted service providers acting on our behalf: ‑ Website hosting & cloud service providers ‑ Website analytics service (Google Analytics) ‑ Email delivery platforms for business communication ‑ Authorised logistics / customs partners only for order execution upon contract confirmation.
All third‑party processors are bound by data‑protection obligations and can only process data according to our instructions. We do not grant them rights to reuse your personal information for their own marketing.
5. Cross‑border Data Transfer
Our business operates globally. Data you submit may be transferred and stored on servers located in China or other countries. We apply reasonable technical safeguards for cross‑border processing of business contact data. Visiting from EU / UK regions, please note local data‑protection regulations may apply to you.
6. Data Retention Period
‑ Business inquiry data: Retain for reasonable business cycle, generally 3 years from last interaction, unless longer storage required by law or ongoing contractual relationship. ‑ Completed order & contract‑related records: Retain according to applicable tax and commercial legal requirements. ‑ When data is no longer needed, we will anonymise or securely delete personal identifiers.
7. Your Rights as Data Subject
If you are located within EU / EEA / UK, you hold the following rights regarding your personal data: ‑ Right to access what personal data we hold about you ‑ Right to correct inaccurate information ‑ Right to request erasure / deletion of your business contact data where applicable ‑ Right to restrict or object to certain processing such as marketing emails ‑ Right to withdraw your previously‑given consent ‑ Right to lodge a complaint with your local data‑protection authority.
To exercise these privacy‑related rights, send your request via our official contact email. We will respond within reasonable time.
8. Data Security
We adopt industry‑standard technical and organisational security measures to protect business contact data against unauthorised access, loss or leakage. Please note no internet transmission can guarantee absolute security; you should also keep your own business‑email information safe.
9. Children’s Privacy
Our website targets corporate B2B business users. We do not intentionally collect personal information of minors under 18 years old.
10. Updates to This Privacy Policy
We reserve the right to revise this Privacy Policy. Any updated version will be published on this page with revised “Last Updated” date. Continued website usage after publication counts as acceptance of revised terms. Please review this page periodically.
11. Contact Us for Privacy‑Related Matters
Should you have any questions, concerns or requests related to this Privacy Policy or personal‑data handling, please reach out via our official business contact channel on Detect‑Metals website.